Last updated: January 17, 2024
Thank you for shopping at Ways.GG.
If, for any reason, You are not completely satisfied with a physical purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Trick2g LLC, 6440 Osborne Tpke Henrico, VA 23231.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Ways.GG, accessible from https://www.myways.gg
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: contact@www.myways.gg
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are not digital
- The Goods are physical in nature
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
We only sell digital products, so we don’t accept physical returns.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
No Refunds or Exchanges on Digital Products
Due to the nature of our digital goods, we do not offer refunds or exchanges. All sales of digital goods are final. Please review your order carefully before completing the purchase.
Contact for Assistance
If you encounter any issues with your digital purchase or require assistance, we encourage you to contact our customer support team at contact@www.myways.gg We are here to help and will do our best to address any concerns or difficulties you may experience.
Faulty or Defective Digital Goods
In the rare event that you receive a faulty or defective digital good, please contact us immediately at [customer support email]. We will investigate the issue and, if necessary, provide a replacement or alternative solution at our discretion.
Unauthorized Access
- If you believe there has been unauthorized access to your digital goods or if you experience any security-related concerns, please contact us promptly. We take the security of your digital purchases seriously and will take appropriate measures to address any issues.
Assistance and Troubleshooting:
- Our customer support team is available to assist you with any questions or difficulties you may encounter with your digital goods. Whether it’s troubleshooting technical issues or providing guidance, we are committed to ensuring your satisfaction.
Changes to Digital Goods:
- We reserve the right to update, modify, or discontinue digital goods at our discretion. In such cases, customers will still have access to the version of the digital goods they purchased, and no refunds or exchanges will be provided due to changes in the product.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@www.myways.gg